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ScS SofasReviews 232,224 • Excellent
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English
Mr H
1 review
2 minutes ago
Invited
Don't bother..
Don't bother... we signed but we're still undecided and told we had 7 days to change our mind. So we thought we had 7 days to cancel. They DO NOT tell you otherwise. My partner started to feel unwell and left the shop to sit in car i was starting to feel groggy. so I signed thinking if we didn't want it we would straight away cancel. A few hours later we got more poorly went and got tested and sad to say we have covid 19 hence the rush in store when we started to feel groggy. I tried to cancel 6 hours later sent numerous emails and phone calls to be told no they didn't imply we could cancel, which they did. And we were buying this £4000 couch weather we liked it or not as we signed doesn't matter on the circumstances unless someone died or got sacked which they would want proof. My partner and I are now quite poorly and stressed and just stuck with it. No1 wanted to help and the emails I got in reply were quite snotty.
Never have I been treated in such a way by a company.
And never will I ever go near them again.
The fact our father bought a sofa which totally peeled after few month should have made us stay away. They ignored his calls to he's stuck with it.
We were assured in store this was a one off and needed to sign. When I got back and read reviews it's not a one off at all..