We bought a sofa which was over stuffed and manager in shop did not want to know. He suggested he comes round and jumps on it. Give it time he said. We did it was no good. Contacted customer services and we had to pay for one of their upholsterers to do report on sofa. She said over stuffed and took loads out. I asked for refund of fee as sofa was faulty when delivered. They refused.
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