I booked a ticket with a a flexible cancellation, where you get back 90% of the ticket's price.
When I cancelled the ticket to book a new one, they sent me a voucher with a code that isn't working.
I have been calling them every day and they were saying it will be fixed "today". It still hasn't been fixed.
This is a service the client pays extra for, and the client shouldn't be calling every day to ask for a working voucher code! Avoid at all costs and book directly with the airline!
10 months ago
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