“BIG SCAM!!!
I had a very disappointing experience with Mytrip.
I canceled my flexible flight more than 72 hours before departure, which should have entitled me to a higher refund. Instead, I received an unclear partial amount without any proper explanation of which flight the refund relates to.
Communication with customer service was extremely frustrating. I had to follow up multiple times just to get any response, and even then, the information provided was inconsistent and insufficient.
On top of that, I was informed about a service fee, which I find completely unacceptable given that the issue was caused by poor handling on their side. Customers should not be charged for mistakes made by the company.
Overall, this feels very unprofessional and misleading. I do not recommend using this service.”
“What a scam – stay away. MyTrip agents reassured me multiple times par email and telephone that they would modify my altered flight free of charge (the airline changed the arrival time by more than 3h), for which I would directly receive the new ticket per email. Months (!) passed, no one contacted me, I had to wait for hours on their phone support for someone to answer (multiple times!), only to find out that their own request had not been approved by the airline and that I had to pay 240EUR (!) for the modification of a flight that originally cost 80EUR; needless to say I didn't receive any emails regarding this despite two different agents confirming that the modification would be free of charge, I had to call them otherwise I would never have known.
So another request was made a couple of weeks back, I called again and again, and today I found out that the new request to their finance team to cover the fees of their own mistake had expired, as told by the agent and that a new request had been submitted, and who knows how long that will take... I requested to speak directly to a supervisor and the agent reassured me that the supervisor would call me in less than 24h. They never did. I called again, the supervisor was not there, now supposedly the manager had my file and was working on it. I will need to wait, again, 24h for a ticket that was booked in late October and has taken me hours, literally hours, from my life, and very expensive phone bills as the line to speak with an agent over the phone takes more an hour and a half EACH TIME. My flight is in a week, and the late arrival will cost me more money and problems with hotel check-in --what a disgrace of a company!”
“i booked a ticket and typed the name correctly but after receiving the email from them, i realised the first letter of my surname was incorrect, so i contacted mytrip striaghtaway. They said there is a 35 pounds charge for this despite paying 1100 pounds for my ticket. I will never use them again as they are a ripoff. I will ask everyone to be careful of the ripoff. Please avoid”
“This is a rubbish and useless company, it is better to pay a little more and buy tickets directly from the airline, there is no after-sales service, you have to wait on the phone for hours for them to answer.”
“Horrible service. They lie so much. Please don’t book anything with them because when you will get some issue they will never help you. They will lie, take your time, hang up on you and manipulate. It’s a SHAME.”
“After raising a complaint, Celineeloninc.org
responded with genuine concern and acted swiftly to address the issue. I was relieved to receive my refund yesterday, which reflected their professionalism and commitment to customer satisfaction. In an industry where trust is essential, Celineeloninc.org
demonstrated that they are willing to take responsibility and make things right. That level of accountability goes a long way.”
“My card was charged a much higher amount than was stated at checkout. I immediately cancelled and was told that there would be a substantial admin charge. Even still, I was not refunded at all and had to request the money back from the credit card company. Avoid at all cost!”
“PLEASE DO NOT USE THIS COMPANY.
Within 24 hours of booking we had a family issue and had to cancel our flights.
I have double checked and if we had booked directly with Easyjet this would have cost £49 in total.
Mytrip take the £49 for easyjet, they also charge £34 PER PERSON admin fee and outrageously (and in my opinion criminally) do not refund any monies paid towards baggage. It cost us £454 to cancel our flights within 24 hours. . Almost 10 TIMES what the carrier would have charged us.
Their customer service is not worthy of the name, I was number 64 in the queue at one stage. Save yourself stress. Book directly with the airline.”
“The worst experience ever
very bad service
They penalized me 80% on a flight cancellation and I contacted the airlines and they are applying only 13% including full taxes”
“Terrible company. I never had a chance of making my connection. They told me I did EVEN after the flight had closed. I lost a day of my holiday. I’ve spent 5 hours ‘chatting’ to them on their website. Their 24/7 chat was ignored for over an hour so I could never talk to them when it mattered - basically a cowboy outfit. Refuse to even compensate me even my DIRECT financial losses hence this review. I AM going to take legal action. Don’t go near them.”
“I recently travelled from Lahore to Dublin. My flight was cancelled and rescheduled to the following day without any call or email notification. When I contacted them, I was told get a refund a refund and can get a new flight 6 days before departure. As a result, I was forced to spend 29 hours at Istanbul Airport with my wife and two young children (aged 5 and 3), without hotel accommodation or any form of compensation. Very poor service — definitely not recommended.”
“Be very wary of the 'self transfer guarantee'. If something goes wrong, the company is actually not able to do much to help you.
Mytrip market this as a security blanket to its customers, but it's all false advertising. I would not purchase with them again as it's too much of a risk.”
“⚠️ Avoid Mytrip.com at All Costs!
I was left stranded in Kuala Lumpur after Mytrip.com assured me I could make a connection — but their info was completely wrong. I ended up paying extra for a taxi to another terminal, still missed my flight, and had no support when I was stuck.
They promised a refund within 6 days, but it’s now been over 2 months of chasing them with zero results. Their customer service is useless, their promises mean nothing, and they take no responsibility for the mess they cause.
If you care about reliability and peace of mind, stay far away from Mytrip.com.”
“This company is absolutely fraudulent. I was charged £79 without ever knowingly signing up, creating an account, or agreeing to any subscription. I didn’t receive any confirmation, login, or welcome email—nothing at all to suggest I had an active account.
There was also no mention of a 3-day free trial anywhere when the £1 was taken — and certainly nothing to justify a £79 charge afterward. This is deceptive and unethical.
When I contacted them, they tried to offer me only 20% back, which is completely unacceptable for a transaction I never authorized. Their explanation was vague and dishonest.
I’ve reported this to my bank as fraud, and I’m warning others: stay away from this company. Their practices are misleading, and they take money without proper consent or notice.”
“We had a similar experience when trying to obtain our flight check in for Sky Express.
We clicked on the incorrect link and was taken to mytrip.com. I fee of 1€ was requested and we assumed that this was standard procedure for Sky Express only to discover 3 days later that a further 79€ had been taken from our account. We didn’t sign anything but apparently buried deep in the small print is a clause saying that if we didn’t cancel our “membership “ then the 79€ would be taken on a recurring quarterly basis.
Unfortunately telephone conversations and emails failed to resolve this situation to our satisfaction.
Unethical and unprofessional and possibly illegal practice in our opinion. We would never use this “service “ again….be wary what you click on,the top link may not be the one that you need.”
“I am absolutely appalled by my experience with TripOnline. I signed up under the impression that I was accessing a free trial, only to discover—without any clear warning—that £79 had been quietly taken from my account just three days later.
There was no obvious communication about this so-called "three-day trial" leading to a £79 charge. It's clearly a tactic designed to catch people off guard, relying on users not noticing until it’s too late. This is not just poor practice—it’s deliberately misleading.
Their approach is disingenuous, bordering on theft. It feels like they intentionally hide the real cost, hoping you won’t notice until after they’ve helped themselves to your money. Utterly disgraceful.
I’ve demanded that all future payments be cancelled and expect no further attempts to withdraw funds. The fact that this sort of predatory model is still allowed to operate is shocking.
Avoid this company at all costs. Shady, deceptive, and deeply unethical.”
“I booked a flight with Ryanair. When it was time to get my boarding pass I went to Ryanair website and followed the instructions. It turned out that I had to pay one euro in order to get my boarding pass. There was something in small letters about paying an application for 79 euros, but I thought : I did not download their app so this doesn't apply to me. But after 3 days they tried to extract 79 euros from my account, which, luckily, my bank denied because they suspected fraud. I had to cancel my card, otherwise they may try to extract more money. I don't understand why Ryanair works together with this scam company!”
