“Etraveli Group, MyTrip.com - Avoid at all costs! Buy directly from the airline.
Traveling soon should be about planning an itinerary, not fighting your booking agency over their own system errors.
I purchased international flights for my family through Mytrip. Their system automatically truncated our full names, creating a massive risk of our boarding being denied. For 12 days, Mytrip has provided zero feedback, ignored direct emails, and left us completely stranded with zero accountability.
Complete silence from Etraveli Group and Mytrip.
Run away!”
“**1 Star**
I had a very frustrating experience booking through **Mytrip.com (an Etraveli company)**.
I paid over **CAD $1,000** for a flight from **San Francisco (SFO) to Ho Chi Minh City (SGN)**. After receiving my booking confirmation, I noticed that the passenger name did not match my passport. Mytrip had duplicated my first name, creating a **name discrepancy** that prevented it from matching my passport exactly.
I immediately contacted Mytrip and asked them to correct the mistake. They told me I had to contact the airline. When I called the airline, they told me the booking was made through Mytrip, so only Mytrip could request or process the name correction.
I was caught in an endless loop, with Mytrip sending me to the airline and the airline sending me back to Mytrip. Neither company took responsibility, even though the booking was made through Mytrip.
Customer support was unhelpful, and resolving what should have been a simple name correction became extremely stressful. For such an expensive ticket, I expected much better customer service.
I would not recommend booking through Mytrip or Etraveli. If you book with them, double-check every detail immediately and be prepared for poor customer support if anything goes wrong.”
“This is the worst website I could have chosen to buy airline tickets from. The price shown during the booking process changed by at least $350 after the payment was completed.
I called their headquarters in London just a minute later and was told that no refunds were possible (unless I was willing to lose more than $200). When I asked to speak with a manager, I was told that the “supervisor is not available.” I was also assured that a supervisor would contact me, but nobody ever did.
To make matters worse, my airline has now informed me that the ticket I purchased does not include the checked baggage that I paid more than $200 for. Instead, the booking includes a service for oversized baggage (up to 200 cm), which I never selected during the purchase.
We are now dealing with this issue and trying to resolve it. Not only did they overcharge us, but they also failed to provide the checked baggage we paid for.
I strongly do not recommend buying airline tickets through this website.”
“BIG SCAM!!!
I had a very disappointing experience with Mytrip.
I canceled my flexible flight more than 72 hours before departure, which should have entitled me to a higher refund. Instead, I received an unclear partial amount without any proper explanation of which flight the refund relates to.
Communication with customer service was extremely frustrating. I had to follow up multiple times just to get any response, and even then, the information provided was inconsistent and insufficient.
On top of that, I was informed about a service fee, which I find completely unacceptable given that the issue was caused by poor handling on their side. Customers should not be charged for mistakes made by the company.
Overall, this feels very unprofessional and misleading. I do not recommend using this service.”
“What a scam – stay away. MyTrip agents reassured me multiple times par email and telephone that they would modify my altered flight free of charge (the airline changed the arrival time by more than 3h), for which I would directly receive the new ticket per email. Months (!) passed, no one contacted me, I had to wait for hours on their phone support for someone to answer (multiple times!), only to find out that their own request had not been approved by the airline and that I had to pay 240EUR (!) for the modification of a flight that originally cost 80EUR; needless to say I didn't receive any emails regarding this despite two different agents confirming that the modification would be free of charge, I had to call them otherwise I would never have known.
So another request was made a couple of weeks back, I called again and again, and today I found out that the new request to their finance team to cover the fees of their own mistake had expired, as told by the agent and that a new request had been submitted, and who knows how long that will take... I requested to speak directly to a supervisor and the agent reassured me that the supervisor would call me in less than 24h. They never did. I called again, the supervisor was not there, now supposedly the manager had my file and was working on it. I will need to wait, again, 24h for a ticket that was booked in late October and has taken me hours, literally hours, from my life, and very expensive phone bills as the line to speak with an agent over the phone takes more an hour and a half EACH TIME. My flight is in a week, and the late arrival will cost me more money and problems with hotel check-in --what a disgrace of a company!”
“i booked a ticket and typed the name correctly but after receiving the email from them, i realised the first letter of my surname was incorrect, so i contacted mytrip striaghtaway. They said there is a 35 pounds charge for this despite paying 1100 pounds for my ticket. I will never use them again as they are a ripoff. I will ask everyone to be careful of the ripoff. Please avoid”
“This is a rubbish and useless company, it is better to pay a little more and buy tickets directly from the airline, there is no after-sales service, you have to wait on the phone for hours for them to answer.”
“Horrible service. They lie so much. Please don’t book anything with them because when you will get some issue they will never help you. They will lie, take your time, hang up on you and manipulate. It’s a SHAME.”
“After raising a complaint, Celineeloninc.org
responded with genuine concern and acted swiftly to address the issue. I was relieved to receive my refund yesterday, which reflected their professionalism and commitment to customer satisfaction. In an industry where trust is essential, Celineeloninc.org
demonstrated that they are willing to take responsibility and make things right. That level of accountability goes a long way.”
“My card was charged a much higher amount than was stated at checkout. I immediately cancelled and was told that there would be a substantial admin charge. Even still, I was not refunded at all and had to request the money back from the credit card company. Avoid at all cost!”
“PLEASE DO NOT USE THIS COMPANY.
Within 24 hours of booking we had a family issue and had to cancel our flights.
I have double checked and if we had booked directly with Easyjet this would have cost £49 in total.
Mytrip take the £49 for easyjet, they also charge £34 PER PERSON admin fee and outrageously (and in my opinion criminally) do not refund any monies paid towards baggage. It cost us £454 to cancel our flights within 24 hours. . Almost 10 TIMES what the carrier would have charged us.
Their customer service is not worthy of the name, I was number 64 in the queue at one stage. Save yourself stress. Book directly with the airline.”
“The worst experience ever
very bad service
They penalized me 80% on a flight cancellation and I contacted the airlines and they are applying only 13% including full taxes”
“Terrible company. I never had a chance of making my connection. They told me I did EVEN after the flight had closed. I lost a day of my holiday. I’ve spent 5 hours ‘chatting’ to them on their website. Their 24/7 chat was ignored for over an hour so I could never talk to them when it mattered - basically a cowboy outfit. Refuse to even compensate me even my DIRECT financial losses hence this review. I AM going to take legal action. Don’t go near them.”
“I recently travelled from Lahore to Dublin. My flight was cancelled and rescheduled to the following day without any call or email notification. When I contacted them, I was told get a refund a refund and can get a new flight 6 days before departure. As a result, I was forced to spend 29 hours at Istanbul Airport with my wife and two young children (aged 5 and 3), without hotel accommodation or any form of compensation. Very poor service — definitely not recommended.”
“Be very wary of the 'self transfer guarantee'. If something goes wrong, the company is actually not able to do much to help you.
Mytrip market this as a security blanket to its customers, but it's all false advertising. I would not purchase with them again as it's too much of a risk.”
“⚠️ Avoid Mytrip.com at All Costs!
I was left stranded in Kuala Lumpur after Mytrip.com assured me I could make a connection — but their info was completely wrong. I ended up paying extra for a taxi to another terminal, still missed my flight, and had no support when I was stuck.
They promised a refund within 6 days, but it’s now been over 2 months of chasing them with zero results. Their customer service is useless, their promises mean nothing, and they take no responsibility for the mess they cause.
If you care about reliability and peace of mind, stay far away from Mytrip.com.”
“This company is absolutely fraudulent. I was charged £79 without ever knowingly signing up, creating an account, or agreeing to any subscription. I didn’t receive any confirmation, login, or welcome email—nothing at all to suggest I had an active account.
There was also no mention of a 3-day free trial anywhere when the £1 was taken — and certainly nothing to justify a £79 charge afterward. This is deceptive and unethical.
When I contacted them, they tried to offer me only 20% back, which is completely unacceptable for a transaction I never authorized. Their explanation was vague and dishonest.
I’ve reported this to my bank as fraud, and I’m warning others: stay away from this company. Their practices are misleading, and they take money without proper consent or notice.”
“We had a similar experience when trying to obtain our flight check in for Sky Express.
We clicked on the incorrect link and was taken to mytrip.com. I fee of 1€ was requested and we assumed that this was standard procedure for Sky Express only to discover 3 days later that a further 79€ had been taken from our account. We didn’t sign anything but apparently buried deep in the small print is a clause saying that if we didn’t cancel our “membership “ then the 79€ would be taken on a recurring quarterly basis.
Unfortunately telephone conversations and emails failed to resolve this situation to our satisfaction.
Unethical and unprofessional and possibly illegal practice in our opinion. We would never use this “service “ again….be wary what you click on,the top link may not be the one that you need.”
