“Very Sad, They Charge 44$ for service charge of Modifications. which is not worth at all... the chat agents want immidiate response do not allow us the time to read what they have sent. they say within 3 mins they would disconnect. and they couldnt change my half booking but they took the full service charge. very dissapointing never going to use their services. its like a crime to modifications”
“They’ll find anyway to refuse you a refund on the transfer guarantee. My flight was delayed by 3 hours so I missed the connecting flight for the “self transfer”. I called them to help with rebooking and “they can’t rebook you”. Since the airlines don’t talk to each other because it’s a “self transfer” the airlines don’t see your final destination. I lost $1400 because of these idiots. They’ll say they will refund you and it will take 10-15 days to go to their “support department” which is just to get you to go away and means you’re not getting refunded . Do not use them! You have been warned.”
“I do not recommend this company. When I made my reservation, I made a mistake with a letter in my name and they charged me $200 just to correct that. Afterwards, I called the airline directly and they corrected that letter without charging anything and without any problems.”
“I looked for flights online and found them to be the cheapest at 398 USD when I confirmed and entered my information I get an email to confirm my ticket and suddenly the price had changed to 498. When I said umm no the price was 398. He said okay I’ll fix it. Then they never emailed tickets when I called they kept saying it’ll process don’t worry then I called back and they said the price was higher and I had to confirm at the higher price. At that point it was cheaper with the actual airline and much less headache.”
“I don't recommend dealing with them
I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service”
“SCAM: they sell tickets with an "autonomous transfert" as one ticket with a change in KUL
What they do not tell you is you will have to change for KUL T1 et T2. And the time allowance is not realistic, even without lugguage, even with nobody at customs check, even if you are the fastest human, the transfert time is not enough. It is not humanly possible to catch the second flight. They should have at least one more hour between their fligh with change between KUL1 and KUL 2
And then the customer service tell you basically to f*** o**
The sell you an airhelp insurance too, that covers not that ... so double scam”
“Found flights through skyscanner for particular dates, went through to mytrip.com and the website crashed 3 times on the payment page. Once the payment finally went through the return flight date was wrong. Have spent an hour a day on the phone / chat to them for the last 2 weeks and they are denying liability. To add insult to injury as they are investigating the price has continued to go up to change the flights which were booked incorrectly at no fault of my own. The difference to book directly with the airline was around 200 AED per person and it has costs me twice as much to book with these cowboys. AVOID AVOID AVOID. Literally a scam and there is nothing that can be done about it.
Management has meant to call me three times within 24 hours and they never have. Absolutely disgusting customer service.”
“Incredibly unhelpful customer service. I was told 5 times my case had been marked as ‘urgent’and someone would be in touch soon. My trip is now tomorrow and still nobody has been in touch. Repeated chats and phone calls and still absolutely nowhere. I have ended up rebooking my flight with another company. Don’t waste your time or money.”
“5 hours of useless tries to change flights
No refund
redicilous change prices that are 2 times higher than booking a new flight
Extremely long waiting hours for service
Do yourself a favour and never book with them. The cost you try to save you will pay extra later!!!”
“I am writing to express my profound disappointment regarding my recent refund request for a ticket purchased through Mytrip. I booked a flight for October 30, 2024, at a cost of £475. Upon arriving at check-in, I was told that I needed to update my surname through Mytrip.
After contacting Mytrip, they agreed to make the change for a fee of €10. However, I was shocked to find they charged me £1,345.25 instead. They acknowledged this error and promised a refund within 24 hours, asking for my depit card details.
Although they assured me the surname change had been processed and that the check-in desk had been notified, the desk never received any update, and my surname remained unchanged. This ultimately led to me missing my flight.
To make matters worse, I later discovered that I had been charged twice: £1,345.52 and £1,355.25, totaling £2,709.04.
On November 1st, Mytrip sent an email confirming a refund of £2,709.04 on that same day. Unfortunately, no money has been refunded.
When I reached out to Mytrip's customer service today (Monday the 4th of November), I was informed that my card was blocked and they requested a different card for the refund. During the call, I received messages from my bank indicating a payment request to SASTATICKET.PK for £466.27. This raised suspicions of potential fraud, as it was unrelated to my refund. I refused to provide any details related to these payment requests, suspecting it might be a scam.
I strongly urge all customers to avoid Mytrip, as they have not provided any assistance and seem intent on extracting more money. This has been the worst experience I’ve ever encountered. I missed a crucial flight to see my ill mother, and I am out £2,709.04. Please stay away from this company; they have taken my money and could easily do the same to you.
If any respected organisation is willing to assist, I would be happy to provide any relevant documents and correspondence.”
“My flight was cancelled by the airline for 'technical reasons'. 6 months later, I am still waiting for the refund despite contacting MyTrip 14 times. The airline have assured me that MyTrip have the refund. I guess I just have to accept that I was scammed by this fraudulent company but it's a bitter pill to swallow. My order no is 1000-260-825 (in the remote chance that someone from MyTrip actually reads these reviews). BEWARE OF USING THIS COMPANY.”
“Reservation 1007-751-037: change of return flight by the airline, MyTrip missed to reissue ticket for one of the 8 passengers (infant). I contacted them ahead of the departure to request the ticket. Communication very tedious with this agent. I finally got a revised ticket mentioning the name of my infant but I discovered during check in that my infant was not on the passenger list so could not board the plane. I had to take another flight with my child, I requested refund of both our tickets for months since it was clearly their fault, I was promised my case was under review. I never got news nor refund.”
“It's a BIG FRAUD!!! Please don't buy ticket from them,,,,they will just take your money easily!!!
Number 1 scammer!!!!!!!!!
Horrible!!!!!!!
I hope one day this will be close or down business!!!!!!!!!”
“MYTRIP.COM IS A FRAUD ORGANIZATION, NEVER BOOK A TICKET WITH THEM. BEWARE.
I book my flight online from Mytrip which cost me $3,243.71 USD and I and my two minor kids were supposed to fly from from Abuja Nigeria to Toronto and our departure date was on 28th July 2024, time 10:22 . We arrive at the airport about 6:10 PM Nigerian time, we processed our luggage and upon approaching the Lufthansa counter for checkin the officer requested for my flight booking details and after I handed it over to him, he responded that we can not fly tonight that our booking has 2 Schengen (EU) stopover and I was startled and said to them that I have a Canadian work visa and my two minor kids has their visas as well, then the officer was saying that I can only from from Abuja to Frankfurt and to Toronto and that I can not fly from Abuja to Frankfurt to Paris and from Paris to Toronto. I asked them what can I do in the present circumstance? they said that I should call my travel agency and I quickly start to reach out to Mytrip to report to them about my circumstance. Fortunately when I finally reached Mytrip Customer support they said I should not worry that they understand how I feel and that I should hangon so that he can discuss with his superior and after some minutes he returned back and said to me that he is sorry that there is nothing that the can do that I should return to the airline that they have the power and right to get me on board the airplane. I quickly returned to the airline and the airline send me to their ticketing unit and to my surprise, they said that I will have to pay additional N6,800,000.00 if I will be on the flight. I am shocked because their was not prior information or notification made to me at any point that I need to obtain any further document to complete the trip and Mytrip has completely ignored all my complain and plea. I need help as I can not watch my hard earned money stolen from me just like that.
I need help to recover my hard earned $3,243.71 USD.”
“Don't buy from MyTrips.
I bought a ticket for a friend and misspelled their last name.
I contacted Mytrip the next morning and they said they would take care of it for a fee. I paid the fee. I was promised a response within 24 hours, then 72 hours, then I was told I would be contacted. Mytrip never contacted me. I also called the airline, but they told me that rebooking is very easy, but they need to get the request from mytrip.
Now the departure time has passed and the friend was denied boarding. There is still no result, no answer, no call or email from mytrip.”
