If I could give 0 stars, I would. Paid 22,014 MXN‬ pesos for a roundtrip international flight that I had to cancel about a day later due to a family emergency. I was issued credit on the site for 17,690. I was able to use a portion of this (7,347.45) for 90% of another flight, then received notification that my refund was used up. I spoke to an agent who said they will "escalate this case", and that I could expect to hear back in a couple of weeks. I never heard back. When I reached out again a couple months later, I was told again that the case has been escalated, and that I should hear back about my 10,342.55 refund in 72 hours. Not holding my breath. Would never recommend this site/company of robbers and thieves to anyone: nothing but a huge waste of money, time, and energy.