I would add 0 if i could. No flight info was sent out and i was told i have to sort everything directly with flight companies. We were booked 2h self transfer from KL to Sydney and this was not simply possible. We arrived from Doha to KL ( terminal 1), traveled via bus to get our luggased and do immigration and received bags 1.2h later and then travelled to Terminal 2( 20 min). Fact is that we were late to check in to Airasia KL-Sydney flight while still waiting a bag in another terminal. They provided no help and kept me on the phone while passing me around 4 different people while saying the next person will help. Then dropped my phone call conveniently and never called back. No curtesy and willingness to see the situation we were in with 2 kids 2h and 4y. Repeated same thing and communication failed big time as there was huge lack of understanding which seemed to be language problem. I will be taking this scam as far as i can as we had to book new flights to get home. What a scam company they are