I AM WARNING YOU, DON'T USE THIS COMPANY!! I had flights booked for the 29/03 2019 which were cancelled and I'm still waiting for my refund over a year later!!! They owe my little under £700 and I've had to be the one out of pocket this whole time. I've spoken to multiple members of their incompetent 'customer service team' who won't be able to give you any useful or reassuring information about where your refund is or what their process is to get your refund back to you. On one occasion I asked to speak with a manager and the individual told me that they weren't available but later on in our conversation said 'let me check with my manager'!! They will lie through their teeth and they'll be as vague as possible whilst you're wasting more of your money speaking to them on the phone. On more than three occasions I was told that I would get frequent updates on the status of my refund and to this day I don't think I've had any communication with this company if I've not initiated it. The email replies I've received have all been basically formatted and I've had hardly any human to human correspondence. I believe that this company will do anything to not refund you your money and that they sit there hoping and praying that you'll suddenly forget that they owe you money! Oh and watch out because they'll try to tell you that they won't refund the full amount that you paid either and they won't offer any compensation for any other rearrangements, new transport or for the stress. I will be leaving this review on every platform I can find so that more innocent people don't fall into their trap.