The toilet door lock was broken. Thankfully, another customer helped me to hold the door. Hairdresser, Amy did not give me the quality nor the standards expected from sean&hanna. I showed her a picture of what I wanted. I trusted that she was capable of styling and colouring my hair as per shown photos. Despite highlighting the fact that I was not happy with the end result as it did not match what I requested. Her response was “in your next appointment we can do half head at least the colour is even now”. It’s disappointing that the photo upload on here is not working properly to show you how different my hair is from what I wanted! My suggestion to anyone who is planning to use Sean&Hanna in Sutton stay away. There was another customer there when I was there and she didn’t like her haircut either!! Considering the price I paid I expected 5 Starr service!