First a very bored and rude shampooist took me through, totally uninterested in her job. Great experience if you enjoy coloured neon lights in your face and a laughable massage chair, not so good if they loose a precious earring down the sink and proceed to show little or no concern. My stylist ignored EVERY request I made and proceeded to do his own thing. I repeatedly reminded him what I had asked for only to be ignored. He even agreed this with me at the end and apologised - not good enough, it took me over a year to grow my hair for this well known common hair style, and only 30 mins for him to cut it all off, despite me repeatedly asking for it to be left long. Fair enough, I was only charged my £20 deposit, but left ashamed to be out in public, without a treasured earring and down the cost of a hat so I could walk home in peace. In short, plenty of style in the salon, non in the staff or the cut!