WENT IN FOR BLONDE ROOTS CAME OUT PINK 3.5 HOURS LATER,THEN DEMANDED I PAY! came in for a 11.40 appointment on Saturday 28th November to get my roots done. I have a blonde colour in my hair and my roots were showing through. I have had this done by numerous other hair dressers before with no problems at all and wanted to try your salon. The whole process with Sean Hanna Wimbledon can be described as nothing short of a nightmare. The girl doing my hair chatted to me first about what needed to be done and then confirmed with a senior colleague the correct product to use and length of time to leave it on. Once applied she went off to start someone else's hair and said she would pop back to check on me. She did this, numerous times, always saying I needed 5 to 10 mins longer, even when we were well over the time period that the senior hairdresser had said. In fact it was left in c20 mins longer than the time that had been suggested as a maximum. Eventually someone came to wash it off. I was at the wash basin for at least 40 mins in the end and could clearly tell something was wrong when hair dresser after hair dresser came over to wash it and then toner was put on, and scrubbed and scrubbed in more than I've ever experienced. I kept asking if something was wrong and was consistently told no. After having toner on my hair for at least 20 mins I finally had my hair washed and was sat in front of a mirror for a 'relaxing head massage'. This was the first time I got to see my hair which was now bright pink! I was mortified and very upset at this point. When the lady who had done my hair was called over I was told that 'these things happen sometimes' but that it wouldn't even notice when it was dry. This was a total lie because eventually, after drying my hair completely (burning me 3 times in the process, despite me saying each time that the hairdryer was too close to my head and burning me), it was still very pink! At this point she brought over another of your colourists who tried to say that this happened because my hair was too porous. When I told her that I'd had my hair coloured for years and this had never happened before the two of them finally admitted that both the initial colour and then toner had been left on too long. The solution they offered was for me to go home and that if I washed it ‘once or twice’ it would then come out. In the meantime I was told that it was your policy was that i needed to pay for the service. I couldn't believe this response. You seriously turn my hair pink and then expect me to pay for it! I was then told instead I could stay and one of your hairdressers would 'rectify the issue'. At this point I had already been in your salon for over 3 hours. I have a family at home and commitments to collect my husband and kids. I told your staff this and that I therefore couldn't stay. 3 hours was already a huge amount of time just to have roots touched up and to be honest, with the incompetence of your staff up to then, I really wouldn't have trusted them to do anything other than make it worse. This was when I was told very rudely by 2 different women that I therefore needed to pay regardless. You turned my hair pink and seriously expect me to pay for the pleasure of it! Your staff were in no way sympathetic to what they'd done to me and we're actually very rude. I couldn't have been treated worse! WROTE TO HEAD OFFICE regarding this and never heard back