I used to go to Skyler salon and always had the best hair care and customer service. So I was assuming that Sean Hanna salon will be great and I booked in Putney. Unfortunately staff got covid and I have been moved to Wimbledon branch for last minute as I don’t live in London anymore. That was the worst experience I ever had. The girl who did my hair had 12 years experience. Probably with different type of hair. I did explain at the beginning that my hair are very fine and fragile. I booked for full head highlights and cut. Luckily I had a notes from Skyler what colours to use on my hair. If I wouldn’t had this not sure how would end. I know everyone does foils differently but this felt wrong from the start. After 30 minutes some foils has been taken off while I was waiting in the chair and she was still applying more. After another 30 minutes she has asked me to go take the wash area to wash my hair. I sat in wash area for 1 hour while she took my foils off and apply more colour and etc. She didn’t ask if the water temperature was okay and what is the next step. She did ask if I want head massage. After that she asked one of the trainee to wash my hair and brush them. That was another disaster, obviously this girl had no clue. My hair after the colour were so tangled up and wet and she just brushed my hair with different brush and half of my hair just stayed in the brush, I have asked for Tangle Teezer but they didn’t have one. So I asked if I can just brush my hair on my own, I did asked if they put leave it conditioner but she said they put oil in my hair. So strange. Then the colourist girl came back and just started to rumple my hair. Absolutely disaster. I was in the salon for 4 hours, next 45 minutes we had to sort out payment both girls had no clue. It was a nightmare, I’m sure the girl is good but don’t think she knows how to do highlights and her customer service was really bad same as the trainee girl. The only fantastic service I had over the phone when I was booking the appointment.