Dreadful service for a lot of money. Took 4 hrs and I was told it would be 2.5 hrs. Their toilet had broken and they asked me to use the packed restaurant's toilet next door when I had a head full of colour and foils and a cape on and it was raining. Stylist was running nearly half an Hr behind and didn't apologise. I was left waiting with just a drinks menu but no drink. I was left reclined at the basins for 25 mins and my neck and back really hurt, I had already explained to the stylist that I suffer from arthritis. Then when I sat up and said something the stylist snapped and said 'well if her neck hurts then just wash the toner off now' he said this INFRONT of me to a junior staff member. I couldn't even have a proper blow dry as I had to go because they took so long. Yet everyone walks around with an air of extreme importance. It seems the stylists come first and not the paying client. Dreadful.