After visiting a different branch this time the Sutton branch (1st Epsom another story!) I was hoping for a better experience... Had my roots coloured this afternoon, was 8 minutes late for my appointment which wasn't an issue for the colourist as she was busy with another client, 20 minutes later she comes over no apology just straight to it, no drink offered either, once she'd finished the application that was the last I saw of her.. Somebody else washed my hair & rough dried as they had no one to style it properly. Not once did the colourist come back and check I was happy with the colour & since I had a disaster in Epsom where they had to re colour my hair twice in the same appointment no apology then either they just blamed my hair for the 2 tone I was left with which I had to point out, I would have expected someone to check I was happy. Your Bristol & Canary Wharf branches seem to receive good reviews but I'm very disappointed in both Epsom & Sutton.