Sears is an absolute FRAUD. All of their employees are liars and provide disgusting customer service. I purchased a refrigerator and a range and waited a month and a half for delivery. I had my delivery rescheduled 3 times despite plenty of phone calls and chats confirming that my items were "at the warehouse and ready for delivery". Not only do they reschedule, they also call to give you a time frame and no one ever shows up to deliver anything. They also lie about merchandise availability. Neither of my items were in stock or ready for delivery. Cancelling my order has taken over 6 phone calls because only part of my order was cancelled and they are giving me the run around to avoid cancelling the entire order. The customer service reps fabricate information from their imagination and feed it to you as if you were a moron. Sears did not even wait for the appliances to be shipped or delivered to charge my credit card, they charged immediately after the purchase. They have been playing with my money for a month and a half and are doing everything they can to avoid refunding me. AVOID SEARS LIKE THE PLAGUE!!! Save yourself some time and money and sanity and buy at a real appliance store, not this garbage can of an establishment.