“Extremely Disappointed with Sears Warranty Service I’ve had a Sears warranty for years, but my recent experience has been awful. I requested refrigerator repair at my St. Petersburg property in March—it’s now May 29th, and after three failed repair attempts and multiple part replacements, it still doesn’t work.
They scheduled a video technician today, but after an hour on hold, no one showed up. They refuse to replace the unit until a tech logs it as non-repairable. Even then, I’d wait 5+ days for a coupon, can only buy from Sears.com, and shipping takes up to two weeks.
I’ve lost food, time, and patience. If you can get a human they are very nice but the no show for appointments are very bad and I can’t be without a fridge for that long. I do not recommend Sears warranty service.”
“I needed warranty work on my Sears Kenmore range. A tech named Michael Granados came to my house initially to check my range and he had to order parts for it. I asked if he'd be doing the repair work and he said that it would be somebody else. Sears made 6 appointments for me that were cancelled by the tech for unknown reasons. I come to find out that a tech named Alonso Chavira was scheduled to come to my house several times but always cancelled. Sometimes at the very end of the day leaving me waiting all day for him and not able to do anything else. I was finally able to talk to somebody with Sears who helped me. Thank you Debra! I had a 7th appointment and Michael Granados showed up to put the new parts in. I am so grateful my range is finally fixed!!”
“Sears came out and reinstalled the wall microwave oven incorrectly. After repairing door switch. I called them to fix it and after 6 appointments where they sent installers without proper equipment, or cancelled installation for no reason. If you like poor workmanship and cancelled appointments, take a chance. They will never come in my home again.”
“Sears Home Services canceled on us THREE TIMES. We were without a refrigerator for over a month. Each time, they cancel they day of the repair and customer support can't help except reschedule. I'd avoid this company if you can.”
“our refrigerator broke and repair man came out and fixed it BUT 2 weeks later the refrigerator stopped working for the same reason. We scheduled a return repair which Sears cancelled by email we had to reschedule and 4 days later they again cancelled with no reason only an email. Tried to reach them during this whole time the AI SAID WE WERE NEVER SCHEDULED BUT WE HAVE EMAILS SHOWING WE DID . Very hard to find a number to speak to a person, finally did now they say we have to wait another 3 days for a person.”
“The company that does repairs for Sears in El Paso Tx sucks. I've had 5 technicians cancel 5 appointments I've made to get my range that is under warranty repaired. 5 different appointments. And I cannot call anybody because all the reps are AI caught up in a bad algorithm. I understand you are going out of business but that's no reason to ignore your customers.”
“Called for washer repair,I have protection agreement. Took 6 calls got hung up on 3 times. Finally got a human and he would only help me if I gave my checking acct number. I did not. Called again made appt with AI for today may7 and got an email for May 8 appt. I am DONE WITH SEARS AFTER PAYING OVER $2000 for protection agreement I want a refund!!!!!!!---”
“I have read so many reviews with people having trouble with Sears appliances. I am here to tell you not to buy ANYTHING from Sears . I ordered new wheels and casters for my old Sears wet vac. Turns out I'm not getting casters, ONLY wheels. After 2 weeks of notices of back order, (when initial order said "in stock") I was offered an option of canceling order and requesting refund . Three weeks and three communications later - I STILL have no refund - on a 3-5 business day promise of refund .”
“I bought home warranty with them in december and I am regretting it now .So much bad experience ,you have to call them so many times and if you have to replace anything then order comes really late and then again you have to reschedule your appointment .If you have plumbing services too then they hire third parties to do it and it is a mess too .You have to call them again and again to fix that.”
“I regret buying my appliances at Sears. Besides paying my warranty, I have to pay a $100 for the technician to come to my house. Four different appointments were made, where the tech did not show up. I always receive a text stating that the technician will not be able to make it. When I call sears. the agents/supervisors do not speak English very well. All they are able to do is apologize and make a new appointment. I then go through the same hassle again for the new appointment.”
“DON'T BUY THE SEARS WARRANTY - Sears no longer offers knowledgeable customer service, quality products, outstanding techs, and a stellar warranty. If you get a warranty, expect a monthly charge and a $100 fee every time the tech comes to service your appliance, usually after they reschedule you multiple times. Additionally, don't expect to get the same color, quality, or size if you need to replace your product. You should expect to get a runaround and shuffled from department to department; many departments don't have anyone to help you with your problem. After 40-plus years with Sears, they have lost another customer, and if I could I would rate the 0 out of 5 stars.”
“Actual costs are significantly higher than advertised on their website. The diagnostic fee of $148 is waived and offsets the total bill. Their website shares that for a Fridge labor to install the part often costs more than $150 with the total being in the range of $230-$300. HOWEVER when the repairman came his quote for labor starts at $375 plus the part costs ($538 total even with the diagnostic fee waiver).
Order # 0008175-11891874
To add insult to injury, the repairman did not come out with the required repair part. This was after I spent about 15 minutes on the phone with a Sears representative the prior day confirming the make, model, & serial number plus identified the symptoms so the necessary part could be sent with the repairman. INSTEAD I had to pay for the SERVICE UPFRONT with the required part being sent direct to my address & the repair being completed the following week. ALL AVOIDABLE if the repairman had the part discussed the previous day on his truck. Extra time, Extra costs, & Customer Disappointment.”
“terrible place to order online stuff. No customer service, no direct number to contact for your order. hard to communicate with sears.com. Order twice from sears.com and didn't received my items. will never buy from sears.com again.”
“i ordered an SSD replacement for my mac on sears.com. thought i was buying it--a 10TB drive--from sears. nope. a 1TB drive showed up and when i tried to return it, they argued with me for 2 weeks, saying it was a third party and they can't do anything. finally, after hours on stupid chats w sears, i got an RMA. it's been another 2-3 weeks, no refund in sight. sears is a total scam. zero integrity.”
“My economic model Sears washer is falling apart in a few short years. The drum is wobbling and a bunch of rusty steel pieces on the bottom of the basket. Piece 0' garbaje. Chinese revenge i guess.”
“You people came out to fix my dryer that was working it just wouldn’t get hot it was the thermostat $22 part he charged me $325 for 15 minutes of work, I don’t know what kinda games ur playing but it’s foul I’ll NEVER use your service again 💩”
“We had a technician come and perform a simple repair to our dryer. After a few weeks it started making a loud banging sound. I had someone from GE come and look only to be told that the work for mangled and they made so many mistakes that it was now misaligned. When I called sears to have it repaired they refused as it was outside of 30 days and would not assist us only to have a customer service representative hang up on me after refusing.”
“If I could choose zero stars, I would. Sears sent a technician to investigate a squeaking sound during the spin cycle of my washing machine. Service person spent much of the time on the phone and even had me hold the machine up while he inspected it. Finally, he said he thought it might be the motor but wasn't sure. He offered me the opportunity to pay $689. By then, I had a strong feeling Sears was not the company they used to be so I was eager to get him out of my house. Honestly, he made me feel uncomfortable. He reassembled my washing machine, charged me $129 and left. Two days later, I want to use my working (but squeaky) washing machine and the computer isn't working. It won't start and flashes to "Call Technician for Repair". Josh, the Sears tech, doesn't know how to reassemble a washing machine. I called Sears and they offered to charge me another $129 for a visit to fix what Josh broke.
***Do not work with Sears. They are a floundering organization and demonstrate no interest in customer service. Their service techs are incompetent and the company assumes no responsibility for their work AND damage their techs do.***”
