Here's the number one problem as I observe all reviews and the automated replies. There's just no direct connection from consumer to an actual point of contact with Sears. Not even the responses to the reviews are a real person. They're AI generated. I had an appointment window from 8 am to 5 pm and at 1:41 pm I received a text message canceling. Mind you, I had a friend (probably not so much anymore) house sit for me the entire day so I could go to work. Now the real headache begins. Trying to reach a live person at Sears, well, it's just not going to happen. After several attempts, and more of my time surrendered over to Sears, I was able to crack the code to a number that gave me a foreigner. He apologized, and assured me the problem would be escalated to a smaller window the next morning. Fast forward to me waiting the next morning with no notifications or tracking as he had assured me. I begin the journey of more calls, only to eventually be told by a foreigner that I had a window of 8 to 5. After I explained everything, we canceled that day's appointment and went back to the theory of the escalated shorter window for the following morning. Later that day I received a cancelation text at 1:35 pm to cancel that day's appointment, the one that the representative and I had already canceled in our conversation earlier that morning. Next morning, as I sit waiting for any notifications regarding the alleged appointment, nothing except for texts and emails telling me that I have already passed my appointment for the previous day, and I should reschedule. Yaass, Sears, I should hang on to the bars of your merry-go-round for some glimmer of an actual local to arrive, and from the sounds of other reviews, a whole new set of issues. Step away from this carnival ride, folks.