I wish I could give Sears home warranty program a -10. I called in May to request a repair for my washer. There is an awful phone tree to get through. I was given a date more than a month away which I found ridiculous! The rep told me that he was escalating the issue and someone would call me the next day to discuss a sooner service date. Two days later, no one had called. When I called back, I was told that the earliest date was June 9th. Still a month away. The service window is all day so I had to make sure someone was available which meant changing of schedules. On the service date, I got a text canceling the appointment. 😡 I called to reschedule. Again I was put off another month! July 9th this time. Completely unacceptable. I was told again that my case would be escalated and someone would call within 24 hours. It didn’t happen! I called today and was told that there is no sooner date because there was no technician available. I asked if I could find a professional repairman and they pick up the bill since they couldn’t get anyone here. Of course they said no. Their reasoning is that they have technicians who can perform the repair. APPARENTLY NOT! At any rate, I canceled the appointment date AND the subscription because unfortunately this is not an isolated experience with this repair service. But it is the last one for me. Good riddance!