“Do not call sears they are a con service company behind foreign country’s that will take your bank card charge you and
You will not ever get your money back so
That is why they don’t take Amex because they will charge back and will not get their money so be wair of sears”
“Sears stated I needed a parts for a repair on my Samsung fridge. I paid for everything up front. Part was delivered 11-22-24. Sears tech cancelled stating part was not there which it was sitting on my counter. They rescheduled for 11-25-24. This ended up being a no call no show. 12-2-24 last minute the cancelled last minute. Stating that the part that’s physically sitting on my counter was not delivered. The tracking number they proved clearly shows it was delivered on 11-22-24. Now they say they are ready for repairs and are coming on Dec 9th 2024. I will never use sears again.”
“Had an appointment 2 days ago rescheduled for today, 12/02/2024 btw 8AM and noon. No show, no call. Called to find out no tech has been scheduled for today. Not offered any explanation. They wanted to re-schedule 2-3 days from now. NOT ACCEPTABLE.
NO WONDER WHY THEY WENT OUT OF BUSINESS COUPLE YEARS AGO.
Will never think about calling them again. RIP Sears!!!!”
“Do not buy anything from sears.com. Sears issued a refund to be used on sears.com, I have been waiting 11 months for sears.com to send out an over range microwave and still waiting. I have called customer service weekly just to be told that the item has not made it to the warehouse and that they would escalate the issue to a supervisor and someone will call, and no one has ever called. November 1st, I called again, and was told that the item has been available in the warehouse for one month and logistics will call soon to schedule a time to deliver and install. Waited one week..no call…I called back and was told that sears would bypass logistics and have Costco (what) deliver the microwave. I asked what does Costco have to do with sears.com, and was told that sears has been using Costco to fill orders for 2 years. Do not buy a Home Warranty from sears, you will regret it!”
“after at least 3 attempts no luck with dishwasher. between bagging and humming noise driving me crazy. even offered to buy a sears dishwasher at my iwn expense if they would at least install it. but no now i have to wait for another appr”
“I have a LG refrigerator. Had problems. Sears out 4 times to repair, changing parts each time plus upper and lower evaporators. Signed off as being repaired each time with my warranty company. Still not working for over 35 days. I informed the warranty company not to send them back out, which they assigned a new vendor, and suggested they get their money back plus not to utilize them for their customers. Must say, worst repair service for anything, that I have ever had to deal with. Should be a minus five stars!!! Lost over $500.00 in food, plus unable to utilize for Thanksgiving leftovers!!!”
“If I can give them a negative I would, I ordered the part from my washer and paid for the repair service upfront, they scheduled every appointment to come between 8 AM and noon every day from Saturday to Friday and have not shown up at this point. So I have missed work every day this week and waited for nobody to show or call, will dispute with credit card company and file a complaint with the BB.
My advice is do not ever use them find a local appliance store and use them.”
“Waiting since July to get dishwasher fixed or replaced. Now Sears cannot get an installer so we have to get an installer. Customer service is bad and cannot get ahold of a supervisor. Hung up on 3 times.”
“I called to have my oven repaired. It's a Samsung so it has two way to heat. My family always uses the one because we never need the whole oven. It stopped working (won't go past 175). I called to have them fix it.
The guy comes over says it's the pilot and it's a $700 repair. What? The part is only $200. So he was telling me he wanted to charge me $500 for the labor?! He told me no, it's because the part costs that much but he'll use a cheaper one from his van and make it a $500 repair. So not only did I pay for a Samsung pilot cost, but I didn't get that part, I got a cheaper one.
BUT here's the kicker. That's not even what was wrong with the stove.
I called because it's still not working. They send another technician out who says its the top pilot that needs to be repaired and I'd have to pay again for that. I was told because I already paid for this problem to be solved, I wouldn't have to pay again. It's not my fault the first guy fixed the wrong part. Why am I paying for another part and another job when the same problem wasn't fixed? He said just use the bottom part of the oven only then.
Don't use Sears at this point. They want you to pay twice to fix one problem.
The people on the phone though were wonderful. Still find a different company that's not trying to steal your money and not fix the problem.”
“I had to pick a star to write a review. We ordered a part thru Sears for our washer. First part was 100% defective. They sent a replacement part that was 95% defective in that it started filling the washer for a cycle then shut off without draining the water. We returned both within their return policy with no refund given. When called to ask, the customer service representatives hung up.”
“DO NOT BUY A HOME WARRANTY FROM SEARS! It’s all a SCAM! Every month they charge my credit card for my home warranty. Refrigerator has been broken for months! Parts unavailable. If they can’t fix it they are supposed to replace it. Total BS! Our case has been escalated for weeks! Still not fixed and they refuse to replace it! SAVE YOUR MONEY!!! DO NOT BUY A SEARS HOME WARRANTY! IT’S A SCAM!”
“Awful company. Technician lied about coming to our home and we were not there. I was in my living room all day with a full view of the street and front walkway. Rescheduled and date confirmed then company went radio silent. No way to speak to a human being. While extended warranties are probably unwise, this company is a SCAM and is not fulfilling their responsibility. Lowes will now be held responsible since they are the ones who sold the home warranty and subcontracted to a disreputable firm. Interesting that this company had a class action lawsuit in Illinois. After contacting Lowes, the BBB of Virginia will also be notified. Companies need to be held responsible.”
“I use to be a sears service tech but couldn’t handle the lies that the higher up people gave it was more trying to sell home warranty then to fix anything because of that I couldn’t give good customer service so I quit”
“They used bait and switch tactics with me. They then promised a refund but failed to deliver it. When I called, they said I had not returned the parts. After I told them I had, they promised the refund would arrive in two weeks. Now they are disputing my dispute of the credit card charge.”
“Sears Repair Service BEWARE
A horrible experience!!!
They came to repair the refrigerator in my motorhome in MA. I paid the diagnostic fee, the cost to repair and parts. I explained that the repair would take place at my home in NY. They said fine.
Parts arrived in NY and they scheduled the repair date.
-------THREE TIMES THEY SENT THE TECHS TO MA-------
The link they send you says you can change the repair address by calling. However, there is no phone # listed. You cannot talk to a person unless you request a new repair. That person cannot change the repair address.
I WAS TOLD I WOULD HAVE TO SEND BACK THE PARTS AND RESCHEDULE THE REPAIR AND PAY ANOTHER DIAGNOSTIC FEE AGAIN.
I refused and requested a supervisor. They said they would put a note in so I wouldn’t have to pay anything hence….New repair order.
SO TODAY I RECEIVE A LINK REQUESTING A RATING FOR THE REPAIR AT 8:30 AM…..BUT THEY NEVER CAME.
Again more calls……….. New repair date…Will they come????
And as expected…….NO! Rescheduled…….After I waited around all afternoon.”
“On 10/02/2024 Sears Technician, Broderick Smith came to diagnose one of my tenants range in which her oven was not working properly. The problem was identified which was the oven temperature sensor not working properly. The technician quoted me the price for the part & labor that would be $479.58. I paid him with a check and the check was funded. He said he would order the part and when the part arrived to schedule an appointment so a technician can come back and install the part. The part was ordered according to him but he entered the wrong address. I contacted Sears customer service numerous of times yo inform rhem that my service address was incorrect and they assured me they would make the correction. The part has been ordered 3 times and till this day I have not received the part. The part has been returned to the sender all three times. I have been calling and have been transferred from customer service, to parts, to scheduling, to speaking to a supervisor, but no one does nothing. Today is 11/05/2024 and I have not heard from anyone.
The technician Broderick Smith robbed me $479.58. I have No Part And I paid him for the Labor he did not do.
Sears Services is not what they used to be before. Do NOT use them. They are a SCAM. They do not grant you what you are owed or gave respect towards people. I know for a fact I eill NEVER use them again. Sears steals, lies, and do not promise what they say.”
“These clowns sent me a returned part. Could tell it was returned because of packaging and receptacles were scratched. Worst of all part had been modified - so even if was still operational. Clip had been cut off. Guy from India wanted me to pay AGAIN. In country customer service is non existent 😂😂🎉🎉”
