Awful company. Technician lied about coming to our home and we were not there. I was in my living room all day with a full view of the street and front walkway. Rescheduled and date confirmed then company went radio silent. No way to speak to a human being. While extended warranties are probably unwise, this company is a SCAM and is not fulfilling their responsibility. Lowes will now be held responsible since they are the ones who sold the home warranty and subcontracted to a disreputable firm. Interesting that this company had a class action lawsuit in Illinois. After contacting Lowes, the BBB of Virginia will also be notified. Companies need to be held responsible.