“Bought a refrigerator 2 years ago with a $800 extended warranty. Fridge went completely out and now they don't know if it will be covered. DO NOT WASTE YOUR TIME WITH SEARS!!!”
“DO NOT WASTE YOUR MONEY. THEY CAN’T FIX THE PROBLEM 14 TIMES LATER AND WON’T REFUND YOUR MONEY. THEY WOULD’NT EVEN REPLACE THE DISHWASHER. ITS BEEN THE WORSE EXPERIENCE WITH ANY COMPANY I HAVE EVER DEALT WITH .”
“I have called numerous times to get a credit on our credit card from an appliance repair. The estimated amount was actually charged to our credit card when the actual repair was less. The theme response from several calls - that rest assured I will get my credit. A month has gone by and I have not seen the credit. Someone should be calling me back to review this, but crickets on a response. I’m actually just going to reach out to my credit card company and deny all charges. When actually all I needed was a partial refund.
No manager was ever available to help me.
So disappointed ☹️”
“So apparently techs are allowed to charge what they think is worth thier labor, get this, I broke the latch on my washer I had one come in to my house to fix it he spent 8 mins on his phone looking up the part pulled out pliers spent less than 5s pulling it out....if im not mistaken labor is time worked right? So that's less than 5s and even if u add up all the time it was less than 9 mins ok cool he charged me 299.95 for labor because I guess 9 mins of his day was worth that much that's insane. I talked to my family about it, and buy the way I this is my first time owning a house and my first repair, I'm 25 some might say I'm old enough to know better but it was my first time dealing with this, anyways talk to my family and they told me they over charged I got to thinking and they were right. This man charged me over $30 per minute I had no idea that people got paid like that.”
“This is a scam plan. They renew 12 month contract without notification. They only honor semi annual AC check during a window of time. Tech said washer was repaired but it wasn't. The app is a joke when needing to speak to a person. SO many firewalls to keep you from them. When finally found a good # it had more firewalls and took 15 minutes on hold before a rep answered. Wanted to offer one month free-haha. Then said my contact wasn't up for 3 months. After a fight they finally sent email that it was canceled. I suspect they will try charging me still. If so they will regret that. This is a pure con game.”
“One item not shipped to the right address. The other one, customer service agent don't know what's going on. no wonder why sears closing stores and businesses. Never buy to third party sellers from sears website. Should be no stars for the review.”
“Don't ever contact SEARS IN ANY WAY,SHAPE OR FORM!!! Unless you are feeling lonely and need somebody to talk to. Their costumer service is very polite but their polices suck. It is very sad to see an very famous and old brand be destroyed by not being able to keep up with the other stores. So now they are in the business of selling you parts you don't need and service that are WAY overcharged and once you find out you should never have dialed they already got you for the "diagnostic fee" and whatever parts you might have purchased. MY STORY WITH SEARS ENDS HERE BECAUSE I'M NEVER SPENDING 1 MORE CENT OR SECOND OF MY TIME. GOOD LUCK! I WILL TELL THIS TO ANYONE I CARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“My washing machine broke January ‘24 (just shy of one year ago) after determining it could not be fixed, I was promised a new machine - which I am STILL waiting for! I have wasted hundreds of dollars at the laundry mat and countless hours on the phone with Sears. I have been promised the delivery would happen and it never happens! I have been promised that customer service will call me back and they never do! But guess what - I am Never going to stop believing that some day Sears will stop with the lies and just send the washer. Please - just send the washer.”
“I will never buy a refrigerator warranty again from Sears. It has been four months now and the Warranty company steel has not fixed our refrigerator. They ordered the wrong part. Then when we do get the part, they put in the part and then it ended up being something else wrong with it and had to order another part, we get the part in and when they come out to fix it, the part is broken And then we finally get that part replaced and still having Problems with one of the drawers, freezing our products and they had even cleaned out the lines. Now they are saying they don’t have a repairman in the area that can fix it. I call hogwash on this. Warrantees and insurance these days tends to be a scam. They want your money, but they sure don’t wanna make it right when you need help”
“Hello, everyone. I see that we are all dissatisfied with Sears. It appears that they have sold their company when they closed all the stores. Lets start a Class Action Law suit. They are not honoring their warranties and the customer Service is pointless. I asked to speak to a Supervisor and they refused. I've been trying to get my refrigerator repaired since August 2024. When they realized they could not fix it they gave me a voucher for the partial of my refrigerator. I questioned why my fridge wasn't going to be replaced and the response was "The new company does not offer that anymore". So, back to the voucher, every time I attempt to use it when it says the product is available once I go to check out it says that the item is sold out. I have called several times. Every call the system is being updated and they say it should be up in 48 hours. They don't care that I've paid for this warranty service. I want to SUE and will be making some phone calls today. I will post information on here once I figure it out.”
“Do not call sears they are a con service company behind foreign country’s that will take your bank card charge you and
You will not ever get your money back so
That is why they don’t take Amex because they will charge back and will not get their money so be wair of sears”
“Sears stated I needed a parts for a repair on my Samsung fridge. I paid for everything up front. Part was delivered 11-22-24. Sears tech cancelled stating part was not there which it was sitting on my counter. They rescheduled for 11-25-24. This ended up being a no call no show. 12-2-24 last minute the cancelled last minute. Stating that the part that’s physically sitting on my counter was not delivered. The tracking number they proved clearly shows it was delivered on 11-22-24. Now they say they are ready for repairs and are coming on Dec 9th 2024. I will never use sears again.”
“Had an appointment 2 days ago rescheduled for today, 12/02/2024 btw 8AM and noon. No show, no call. Called to find out no tech has been scheduled for today. Not offered any explanation. They wanted to re-schedule 2-3 days from now. NOT ACCEPTABLE.
NO WONDER WHY THEY WENT OUT OF BUSINESS COUPLE YEARS AGO.
Will never think about calling them again. RIP Sears!!!!”
“Do not buy anything from sears.com. Sears issued a refund to be used on sears.com, I have been waiting 11 months for sears.com to send out an over range microwave and still waiting. I have called customer service weekly just to be told that the item has not made it to the warehouse and that they would escalate the issue to a supervisor and someone will call, and no one has ever called. November 1st, I called again, and was told that the item has been available in the warehouse for one month and logistics will call soon to schedule a time to deliver and install. Waited one week..no call…I called back and was told that sears would bypass logistics and have Costco (what) deliver the microwave. I asked what does Costco have to do with sears.com, and was told that sears has been using Costco to fill orders for 2 years. Do not buy a Home Warranty from sears, you will regret it!”
“after at least 3 attempts no luck with dishwasher. between bagging and humming noise driving me crazy. even offered to buy a sears dishwasher at my iwn expense if they would at least install it. but no now i have to wait for another appr”
“I have a LG refrigerator. Had problems. Sears out 4 times to repair, changing parts each time plus upper and lower evaporators. Signed off as being repaired each time with my warranty company. Still not working for over 35 days. I informed the warranty company not to send them back out, which they assigned a new vendor, and suggested they get their money back plus not to utilize them for their customers. Must say, worst repair service for anything, that I have ever had to deal with. Should be a minus five stars!!! Lost over $500.00 in food, plus unable to utilize for Thanksgiving leftovers!!!”
“If I can give them a negative I would, I ordered the part from my washer and paid for the repair service upfront, they scheduled every appointment to come between 8 AM and noon every day from Saturday to Friday and have not shown up at this point. So I have missed work every day this week and waited for nobody to show or call, will dispute with credit card company and file a complaint with the BB.
My advice is do not ever use them find a local appliance store and use them.”
