I needed warranty work on my Sears Kenmore range. A tech named Michael Granados came to my house initially to check my range and he had to order parts for it. I asked if he'd be doing the repair work and he said that it would be somebody else. Sears made 6 appointments for me that were cancelled by the tech for unknown reasons. I come to find out that a tech named Alonso Chavira was scheduled to come to my house several times but always cancelled. Sometimes at the very end of the day leaving me waiting all day for him and not able to do anything else. I was finally able to talk to somebody with Sears who helped me. Thank you Debra! I had a 7th appointment and Michael Granados showed up to put the new parts in. I am so grateful my range is finally fixed!!