Well, all we can say is that Sears is a dying entity. Slowly, they're degrading in customer service to inaccessible website to finally torturous ordering process. Today their website added some cookies popup which caused their website to be inaccessible. Calling their customer service to change an order, you get to talk to someone from India where you can't understand what they're saying. In addition to that, their phone is like on 12k modem. We placed an order a fridge a few weeks ago and last week we tried to order the same fridge for another site of our business. Then Sears go stupid and bonkers as it sent us an email to do some verification. After numerous attempts to call the number provided by the email they sent to verify the order, we find got through but it was ridiculous as the guy from India keeps breaking in and out on the phone, the phone was full of static, and he kept asking all sorts of questions that was not related to what was already filled out online. They asked us for the company name (which wasn't on the order online), bank name, etc I was like why are you asking all that and the guy stopped and made the order as 'verified'. So beware of scammers from India call centers that Sears are outsourcing. After wasting nearly an hour on the phone, it got nowhere as we cannot place the order, got locked out of account due to website not taking our saved password, website was grayed out from the cookies opt out plugin they recently implemented - we got fed up and decided to not order from Sears no more. Lets go Costco instead. Hurray and BYE BYE SEARS.