Sears Appliances department is extremely unscrupulous. I ordered back in 2017. I bought all my oven for my kitchen in Sears. I paid 5 -year full replacement warranty. I had problem with my Oven -6 months after I installed . Contacted their customer support, to send a technician to check on the issue but they never responded back . They used to transfer me from one department to the other one. They escalated my case and send my information to different departments and then I never hear from them. I wasn’t able to replace or fix my refrigerator. I called another company to fix it and I from my pocket.