I called Sears for some preventative maintenance i😸on our dryer before it got worse. They came within a week of the first phone call (great). After they came and told me what was wrong with our dryer, I agreed to pay the $99 diagnostic fee plus the $8 fee for new gliders and the $200 labor fee. They took apart the dryer, left. I learned they did not put it back together right, left 2 screws out and it was much worse than before. Then, left me to fix it myself. I called and they would not fix it or come back. I have scheduled 3 appointments since the first appointment, and on every appointment they call in sick. It has been 3 months now. I absolutely cannot believe how they have been in business this long. We are a family of 6!! And they don’t think we need a dryer. They deserve to be bankrupt due to their inept ability to communicate and schedule their technicians accordingly. We have been waiting for 3 months, and the best part is, they do not have anyone you can talk to “Live” it’s all email or chat. They make me sick and now have $200+ of my money so I am stuck until they resolve it. Run far, far, far, away, and never call Sears for a repair. 🤢🤮🤮🤮🤢🤢🤢🤢. Look for a local guy that cares