Sears is absolutely the worst place you could ever get any appliance from!! We have a washer and dryer thru them with a warranty which we just extended. It has now been well over a month where we have been jerked around on parts because originally we were told the parts were discontinued and our washer would be replaced. Magically they found parts but couldn't give us an eta on delivery. After a month we got the final part in and it was the wrong part. Our washer is now flooding our laundry room and there is no end in site. I hate Sears and whoever is in charge should really be fired. We are a family of 6 and can't go a day without doing a load of laundry. This is ridiculous!!!