Sears Home Warranty has the worst service, even their repair techs complain about how poorly they are treated. There is no communication or customer service as everything is automated in a system where you are not able to make a complaint. They are so bad at doing business its pathetic, and frustrating as a customer who pays a monthly fee and every time I need any kind of repair it is harder and harder to get any kind of satisfactory job done. I can not stress the disfunction enough of this company in coordinating repairs. Sears uses Cinch to coordinate and one does not let the other know what they are doing it is frustrating.