Sear is the one of the worst company to have issues with. I got their $400 3 year protection agreement on my oven that goes out every year right around Sept or Oct. I paid over 5k for it and it made it 1 year before it started having problems. I took the 5 year plan out when I got it and now I have this plan going on year 6. Well it not working again right around Oct tech came out didn't do much and said we have to order a part here it is January and still haven't gotten the part. I called in on the 14 of Dec and they said they would replace it and I would get email in 7 or 10 business days. I never got anything I called back today Jan 9 and now there part on its way and they won't replace it. Now just so everyone knows this is the 4 Thanksgiving and Christmas my family has gone without oven and microwave because it's a combo unit. They see that they said they would replace but since the parts been ship now they won't and I have to wait to get the part before I can set up the appt for the tech to come out. So it be probably another 2 or 3 weeks for that happens and the best thing is if this don't fix it we get to start this all over again. SEARS doesn't care about there customers period can't even talk to management