I have been a Sears customer for over 30+ years, and have had no complaints till now. Right now, I'm receiving the worst customer service ever, different answers every time I call, since I don’t receive a call back as I’m told and end up having to them call back. First good luck getting someone you understand, second good luck getting someone who is knowledgeable and helpful. I’m so disappointed with the attitude I’m getting from Sears, which I thought was a reputable company.