The week of March 10, 2024, I contacted Sears about my dishwasher that wasn’t working. It was and is under warranty. They said a tech would be out on 3/22/24 to fix it. On 3/22/24, a tech arrived who had no knowledge of fixing dishwashers. He spent 3 hours on the phone in my kitchen with his phone at full volume trying to find out from someone how to fix it. He as told on the phone that I did have a warranty on the dishwasher, then I didn’t (even though I showed him my paperwork), then I did have a warranty, then I didn’t….)He finally decided to order parts and rescheduled the repair to be done on April 5, 2024. I subsequently got 2 e-mails saying the parts were unavailable. At the same time I requested maintenance service be done on my other 4 Sears appliances. At that time I decided to renew the policies on those so that they were all until August of 2026. I had told the tech on 3/22/24 that the handle on the door to the freezer on the refrigerator in the kitchen wasn’t tight and was wobbling and I wanted it replaced or fixed. He couldn’t fix it. He said he would have to come back again for that…. He came back again on April 5, 2024. He said the dishwasher would be replaced since the parts were unavailable but I would have to call and get it replaced. It was “above his pay grade” to help with that, even to give me a phone number to call. He again had done nothing about the door handle on the inside frig. He told me I had to call and order the part myself. After that I called Sears at multiple numbers. It took me 2½ hours to even get to a person. The number on the bottom of the warranty form gave me a number of 1-800-4-my-home. If you punch in 4 for appliances it tries to sell you medicare. The person that I finally got ordered the part (or so she said...) It never was done. She also advised me that within 3-5 days I would be getting an e-mail about replacement of my dishwasher and to follow those directions. No e-mail ever came. At the same time I noticed that they had a wrong model number for my outside refrigerator. I called warranty service who promptly changed both refrigerators to the same number. I corrected him and he changed one number back but I still had one incorrect model number. He informed me that he couldn’t do it that day and I would have to call back on Monday to do that. He had just done one. If he did one, he certainly could have done another. When I called back on Monday to get that warranty number changed, he connected me to “Parts”. Of course, the door handle had never been ordered so it was ordered again. Because of my frustration with the technician who stated that any information he could give me to be helpful was above his pay grade, I asked for a different tech. I was told I would get a different one. On 4/8/24 I called and talked to Molly. Again nothing got done. I again called on 4/16/24 and talked to Russell (I find it interesting that they can never give you their employee number so there is no accountability.) He assured me again that a different technician would be coming on April 18, 2024. He also ordered the part AGAIN for the door handle, of which he could find no prior record that anything had been ordered in the past. He assured me that within 10 days I would have a response about the dishwasher to be replaced. I asked him how that worked. He told me I would only get a voucher for part of it (even though the entire dishwasher was under warranty) and it would be in the form of a voucher. I would have to go on sears.com and pick out a dishwasher. I asked him how I was supposed to know what they looked like if I could only see it online. He told me that I needed to take the model number off the web site, go to an appliance store, look for that number, and then go back online and purchase it from sears.com. It has been 10 days. NOTHING has come. In addition, today, on 3/28/24, the technician showed up again to “order the part” for the door handle. So it is taking 4 trips to replace a door handle on my refrigerator, if it will even be done then. This is RIDICULOUS!!! I have to be available all day long for them to come. So I will have wasted 4 whole days waiting for them to show up and do absolutely nothing. I have spent over 5 hours on phone calls over 2 different days to umpteen people telling me one thing that wasn’t true or wasn’t going to happen or not knowing anything. A total run-around. At this point I'm contacting the Better Business Bureau.