Never knew sears was this wicked with their products protection agreement . I have being calling for the past 4 months with more than 15 times scheduled and cancelled appointment over my new fridge that is about 3 years old Kenmore fridge that they have been repairing right from the first year it was bought . My God ,the representative name Katie that I spoke with today , 1st of July by 2:16 pm is the worst ever. I just want a loaner or a new fridge or fix my fridge for me, People run from buying anything from Sears . their protection agreement is a scam.