Horrible experience with customer service. when I purchased insurance for my dryer and washer, the person that I bought the insurance from told me that if the company could not fix my washing machine or dryer, they would replace for a new one. Recently a technician couldn’t fix my washing machine and they just sent me a coupon to buy another one and they want me to pay the difference. I paid thousands of dollars in insurance for those items and I think just giving me a coupon that doesn’t even cover half the cost of the machine is unacceptable. On top of that the people in customer service are so rude and unprofessional. I was not allowed to talk with manager because they said no manager was available 😡. I was upset because I was on the phone for 4 hours with no solution given. Do not trust this company; they just want to lie to customers to make them spend their money.