You are the worst company I have ever dealt with. I scheduled a refrigerator repair for yesterday between 1-5pm, which you confirmed multiple times by text and email. No one called. No one came, despite an 8:00 am email confirming someone would be there that day (yesterday, Oct.3). I later found another email sent after that in which you rescheduled me--without discussion with me--for Wed, Oct 16, a day I never requested or agreed to; moreover, it is a day I cannot take off from work. I missed work and lost $600 yesterday. You do not take accountability. I spoke to at least 6 people--including a floor team supervisor. No one could tell me what happened, why you did what you did, nor offer a quick solution. Customer relations would normally find a way to send the repair person over right away. Not Sears! I will NEVER buy from you or work with you again. They had every opportunity to address this but did not!