My washing machine broke January ‘24 (just shy of one year ago) after determining it could not be fixed, I was promised a new machine - which I am STILL waiting for! I have wasted hundreds of dollars at the laundry mat and countless hours on the phone with Sears. I have been promised the delivery would happen and it never happens! I have been promised that customer service will call me back and they never do! But guess what - I am Never going to stop believing that some day Sears will stop with the lies and just send the washer. Please - just send the washer.