Review my case id# 7268. Our refrigerator Kenmore French Door Elite purchased 2012 died 8-4-17. Today 8-28 it is still not working after servicing on 8-11 and 8-17. We went back and forth with multiple contacts since then. Last week 8-24 I spoke with a "higher up" - Nancy id # 47622 who said a request for refrigerator replacement had been submitted and it would take 72 business hours to see if it got approved, and as backup she said we were scheduled for today, 8-28, for service. After not hearing anything this morning I called Sears back, jumped thru many more hoops, was on hold for most of the 42 minutes, and was told "no, it takes 5 business days to approve replacement request, and we were schedule for Sept. 1st for service. Your service stinks, and we still wait. Please don't respond to this without reviewing our complete file!.