We bought 4 new appliances 5/26/12 from Sears. The Kenmore Elite French door bottom refrigerator/ freezer has had multiple problems and failed completely today. We requested service repair again recently as the water dispenser on door was not working, he left and it still wasn’t working!! We called back and scheduled another repair visit and we’re notified day of appt, it was being rescheduled!! This happened a total of 3 times!! Now after having to throw more food out, we have called another repair service. We will never purchase anything from Sears again!! I am done with their lousy service after being a shopper for over 50 years! The average lifespan of refrigerators is approx 14 years, we got 8😡