Ordered 2 “300pc drill & drive sets” for Xmas presents. One came damaged, box & plastic broken, pieces out of the box, not suitable to give as a gift. Sears wants me to
1) go to UPS to return the item
2) go online and buy the item again
3) pay for the item & the shipping again
4) call them after I order to get shipping refunded.
5) wait 5-7 days after they receive the return to refund my money!
At this point I said NO, not worth the hassle, lesson learned, DONT SHOP AT SEARS!! There’s a reason I stopped shopping at SEARS years ago!
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