I placed an order, chased it by email and online chat until I had an order confirmation the next day. It gave me 24hrs to confirm the details, which again I requested the ETA/dispatch date. The reply was 'we receive it at the end of the week and it'll then be dispatched for delivery next week'. Given it was ordered showing that it was in stock, I requested cancellation and refund. The response came back ' it's already been dispatched'. Completely ignoring my request for cancellation within the 24 hour order acknowledgement time frame which was given. Very poor administration and service on this occasion