I joined SB earlier this year and really enjoyed the platform, it wasn’t until a couple of months later that I realized my account had been reduced to limited access (I couldn’t send or receive messages, not viewable in search results). Thoroughly confused by this, I reached out to customer service and they could not provide me with any information as to why they limited my access. So I did not know if it was something that was fixable on my end. After spending a week trying to resolve the issue, with NO effort on the customer support side, I decided to delete my account. Fast forward a couple months later and I tried to create a new account, hoping that I wouldn’t experience any issues. After a day, my account was again dropped to limited access without communication. It wasn’t until I reached out to customer support that I found out. They failed to provide me with any details on how I could resolve this issue. I thoroughly read through all of the terms both times this occurred and could not understand what I had breach as I had followed ALL proper instructions and even had some great experiences from the site. I have been very disappointed in the lack of communication that customer support has provided and feel as if there is no effort being made to help a consumer resolve a serious issue, being that if I can’t send or receive messages, there is really no point of me being on the platform. I have been sugar dating for several years now and have tried various different websites, this is the first I have come across to have any issues of this nature. It is very unfortunate, I hope that they change their policies so they can help provide more insight into situations similar to mine. As a consumer, I appreciate transparency, this is something that I have found extremely lacks with this website. Knowing that I am not the only one who has come across this, I would highly recommend going to a competing site.
4 years ago
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Secret Benefits has a 4.0 average rating from 49 reviews

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Alice, Customer Support

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