The company has treated me terribly. They broke into our two storage units and then moved our things without our permission, breaking a number of our things. They did not have permission to do any of this. The only people I have been able to talk to are the customer service people, and they can not make any decisions. It's just an awful place run by awful people. They get a negative 100 on everything. The manager is a woman and will not return a call, and the people who work there are so scared of her that they refuse to provide her name. The top management refuses to take any calls, and you must have a unique password to call corporate. They never called me back, so I had to call them. The company blocked me from paying online. When I told them that this is what happened, they said the manager would have to call. She never called, and then she charged me a late fee, even though I attempted to pay but could not. I want a refund of the late charge because they blocked me and did not call me back to deal with this. This is all Secure Space's fault!