Everything was fine until my recent monthly payment got lost in the mail. The robot was patient in waiting for it to come, but it never did. I then was told by said robot that I would be charged late fees and other fees. I don't have a phone number for them so I went to their office yesterday, Sunday. Sign on the door said office hours for Sunday 11-4. It was nearly eleven so I waited. We are having very hot weather here so waiting was bad. No one ever came to the office. The heat was too much so I had to leave. Later, about 3:00PM I used an email they had sent me and replied asking how much I owed. I want to send them a check to cover the usual cost and late fees. No reply. so far today. If I don't hear from them by 5:00 today I will send a check with only the monthly rental fee. And it will go reply requested so I will be sure it gets to them. It's like talking to a brick wall or a robot. I've never had to deal with a real person. If there are any there. When I was there yesterday the office looked like a disaster.