Thieves hiding behind template emails This company stole my money. My event was postponed twice due to covid, and I requested a refund. I'd paid over a year ago using a credit card issued by a now-defunct provider - i.e. there's no way for money issued to it to get back to me. This is probably not an uncommon scenario given covid-related postponements of events. I've advised SeeTickets of this four times, offered to provide written proof from my former card provider and new payment details etc. This would be easy for them to resolve: instead, they have responded to my emails with three (THREE) template emails stating that "the refund has been issued". It's now been TWO MONTHS since I requested this refund, and still, only form emails. I have it in writing from my former provider that any refund would have been bounced right back to SeeTickets; they know exactly what they're doing here, which is trying to hold on to customers' money for as long as possible. They closed their call centre some time ago, and have only a webform for contacting them - which, interestingly, doesn't send you a copy of your messages (which is the norm with webform customer service). If you find yourself having to contact them, make sure you save copies of everything (and god help you). For anyone in a similar situation, note that SeeTickets are members of The Society of Ticket Agents and Retailers, whose dispute resolution form is easily found online. Complaining to STAR is probably the only way to get an actual human response out of SeeTickets, so I will be starting this process tomorrow.