Wow... how can a company offer 'refund protection' and then discount this and a bunch of fees totalling £15 on an order of £80 when the artist cancels the gig? Some protection that is! They leave the customer wide-open to loss. Funnily, the same thing happened a couple of months prior with a different gig where I didn't have so-called refund protection and I was refunded the full amount less a mere £2 booking fee. Conclusion: the farcical 'refund protection' they try to entice you into buying is a scam and you shouldn't throw your money away on it. In fact, you shouldn't bother with this vendor at all; go to one of their more savoury competitors such as Ticketmaster or Dice.