We went to the Dr Jekyll and Mr Hyde tour today.We booked it up long in advance,was really looking forward to it,it wasn’t like we just turned up on the day.However it didn’t even happen and they failed to notify us that the tour wasn’t going to happen.We received absolutely no information,thought it was a little bit strange but I presumed everything would be ok and that the tour would happen.Never even occurred to me that it wouldn’t.The tour was also so poorly organised too.We were asked to wait outside 21 Soho a comedy club in Central London.However on the email it just said 21 soho,we were waiting outside the comedy club and there was nobody there not even a guide so we thought how strange.This made me get my google maps out however there were three locations matching it.21 soho gardens,21 soho street.We went to all three to find nothing there.Thankfully they were all in comfortable walking distance of eachother.We were right on time at the specified venue.Because there was no one there despite that we read the email right got the right place,right date,right time.We felt we needed to check again so we checked at least 10 times.This was really disappointing as this was an event we were looking forward to and we travelled all the way from West London foe it so what a waste and what a joke!Maybe a ghost was leading the tour especially as it is quite a gothic story or Hyde was hiding from!This was definitely more mystery and suspense than Stevenson intended when writing the novella in the 20th century!This is a shame as we have used see tickets for many events over the years such as the Blenheim palace haloween walk plus the potted panto(2022).We emailed see tickets,they said they wouldn’t give us a refund because they thought it wasn’t significant change,it was so significant because it didn’t happen!Also you can’t contact anyone which is utterly pathetic.