Never in all my life have I received such poor customer service from the shop and head office... I was brought a present from a friend who was not told that it was only 14 days to bring it back they gave her a gift receipt to give to me she bought it on the 11th January and i received it o. The 22nd January for my birthday the same day I went centre parcs for a weekend and came back late 25Th January I returned the top on the 26th which me and my friend thought you got 28days but even it being 14 days it was only 1 day out the store staff in Harlow were not helpful and said there's nothing the store could do and I had to ring head office so I rang while I was in the shop was waiting for an answer for 22 minutes and I explained what had happened and she went to ask her manager for permission to extend warranty as it was only 1day out but when she came back the manager rejected it! And the reason was the date is printed on the receipt for a reason?! I hung up after explaining I was never using select again but was still upset with the lack of customer service so I rang back again and. Asked for a manager I explained the problem and she said she will get the manager for me she had taken my name and number but the phone was cut off I waited to see if they would ring back but they didn't I rang again and was waiting another 25 mins for an answer I explained the situation and again and was put o. Hold for a further 15 mins when she came back she explained that there was nothing they could do at head office as they only deal with online and the store manager should have dealt with this! They rung Harlow store and spoke to the supervisor and found out the manager was not in today and would be in tomorrow I was told I would have to go to the store again and speak to the manager... I explained that this was fair as I had been dealing with this for nearly 3 hours already and was told by the store they couldn't do anything and now I was being told they should of dealt with it and there's nothing head office could do... So I had wasted all that time for nothing she replied I understand and got the manager for me who said she will ring the manager tomorrow morning and leave me a voice mail as it was only 1 day out she will try her best to make sure i can exchange it! And leave me a voicemail letting me know the outcome But come the next day I heard nothing!! This company is just thieving our money where's the good will clearly they don't wish to treat any of there customers with respect I will certainly not be using them again