So after waiting over 2 weeks for my order I sent emails which were ignored, so then I called after being on hold for 30 minutes I was told Hermes had lost my parcel.. so I asked ok can you send me a new one... this apparently isn't the usual protocol, I was put on hold and then was told good news your parcel isn't lost it has infact been damaged so being sent back to the warehouse. So I asked if you know it's on the way back I'm sure you can send me another one as it's a Christmas present was put on hold again.... "good news I've spoken to Hermes and your parcel will be delivered in 48 hours" brilliant but that wasn't the case 4 days later I call again (45 minutes on hold) and get the pleasure of talking to a young lady with the worst customer service skills I've ever experienced. I've now been told I have to wait 14 days for select to refund or resend my parcel. It's safe to say I will never order from this company again and will have great pleasure in telling people to avoid them at all cost