I received a very good offer of £130 for my iPhone 7 128gb from and sent it off on 07/03/20. On 11/03/20 i received an email revaluing my phone to£49.98 due to 'Heavy scratching to screen. Device has scratches to chassis' which i did not agree with as i had checked my phone very carefully against the condition criteria stated before sending it so i rejected this revised valuation that same day. On 18/03/20 i chased the return of my mobile and received an emailed response on 19/03/20 advising that Returns can take up to 14 days, with an additional 3 business days to arrive once dispatched. Chased again on 27/03/20 and on 01,02 and 03/04/20 and finally received a response on 05/04/20 telling me that my phone was dispatched on 31/03/20 and that Royal Mail require 10 days before an item can be considered lost in transit but no proof of postage or tracking details were provided ............ doesn't feel like i'm going to see my phone again. Very poor service, i would not use again, there are far better and more reliable companies out there. Update 26/04 - still no phone. They say they have returned by Royal Mail but have failed to provide proof of postage or a tracking number. A COMPLETE SCAM! i have today reported on the Action Fraud website. Update 03/05 - still no phone and keep blocking mine and the other numerous negative Trustpilot reviews Update 07/05 - issued a County Court Claim via the Online Service and amazingly i get a response from (first time since 11/04) and even more amazingly the the phone has just been returned to them by Royal Mail and they have sent it to me with a tracking number! Their conduct is extremely disappointing especially their tactic to block the many negative reviews. I now await the phone and payment of the £25 Court Fee!
5 months ago has a 1.00 average rating from 21 reviews
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