I ordered flowers for my Wife's Birthday on the 12th August. I was given the choice of which day I would like them delivered, I asked for the 12th. They are delivered on the 11th with no email to say that they are on there way, so was not expecting them. No one was home when they were delivered on the 11th, so they are taken back to the Post Office. My wife is disabled but if she wants her flowers that were meant to be a surprise on her birthday, she will have to travel a 10 mile round trip to pick them up herself, as I will be at work and the PO only allow to be picked up between 7am - 12.30pm. If we wanted them re-delivered it would be Thursday 13th. Not a good service from the Royal Mail. Why was it not left with a neighbour and why were we not informed that they were on there way and we may have organised for someone to be at home. Not a happy customer.