I have used these for mothers day for several years with no issues, this year the flowers were not received and after making in the region of 20-25 phone calls to try and find out what where they were and being charged a further £5 to call the number and actually speak to someone in the customer services department (who was exceptionally pleasent and helpful), she arranged for the order to be re-sent when the flowers eventually arrived 5 days after mothers day they were not what i ordered and certainly not worth the money I paid!! i will not be using again would never recommend again.