I'm is old costumer of sendvalu but now days its really complicated .requesting a bunch of document even video call also .but when we ready to video call NO ONE OF THEM CALL TO SENDER , even when the sender call to costumer service , always not available .the sender sent all required document but still no any respond .after the sender cancel the transaction , without any guilty they said " this transaction has been canceled, please contact ur sender " ..its mean knowingly making condition so that the sender has to cancel it.. Now what else ur reason sendvalu team ? All document is sent and the sender made account for video call in Skype also but nothing good result from all of u