I just wanted to add the same as most of your reviewers. My £27 bunch (you couldn't call it a bouquet) looked like I had bought it from the local garage for a fiver. Yes, as their customer delight (joke!) team assured me, it had the correct number of blooms and varieties as on their list, just all of substandard quality and with small flower heads, drooping leaves and missing petals. All tied together with elastic bands. I firmly believe to achieve the luxuriant looking bouquets in their pictures, they chop most of the stems off and arrange in oasis. It is impossible to see how large the bouquets are in a picture. They state a measurement of '50cm' but most of that is just length of stems, not the diameter of the bouquet itself. I have ordered online flowers before and they have arrived looking like a bouquet, beautifully arranged and tied. As your other reviewers have said, getting a refund or re-order is impossible. They just keep sending the same standard email responses. Another lost customer to add the obviously many others.